Player Wellbeing First

Responsible Gaming at et999

Gaming should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. et999 is committed to providing every player in Bangladesh with the tools, information, and support needed to keep their gaming experience positive, controlled, and within healthy boundaries.

21+ Players Only

Deposit Limits Available

Self-Exclusion Tools

24/7 Support

21+ Only — Strict Age Policy

et999 Is Strictly for Adults Aged 21 and Above

Gambling is an adult activity. et999 enforces a strict minimum age of 21 years for all registered players. No person under the age of 21 is permitted to create an account, make a deposit, or participate in any game or betting market on the et999 platform.

All new accounts are subject to age and identity verification as part of our standard KYC process. If at any stage we suspect or confirm that a player is under 21, the account will be suspended immediately and all associated funds will be handled in accordance with our Terms & Conditions. If you are a parent or guardian concerned that a minor may be accessing the et999 platform, please contact us at [email protected] without delay.

Player Protection Tools

Tools to Keep You in Control

et999 provides a comprehensive set of responsible gaming tools that every registered player can access directly through their account. These tools are free, easy to use, and take effect immediately upon request.

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your et999 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately; increasing it requires a 7-day cooling-off period to prevent impulsive decisions.

Loss Limits

Define the maximum net loss you are comfortable sustaining over a set period — daily, weekly, or monthly. When your loss limit is reached, et999 will automatically restrict further wagering activity for the remainder of that period, giving you a built-in financial safety net regardless of which games you are playing.

Wager Limits

In addition to deposit and loss controls, et999 allows players to set maximum wager amounts per bet or per game round. This is particularly useful for slots and live casino games where individual bets can accumulate quickly. Wager limits apply across all game categories on the platform.

Session Time Limits

Set a maximum duration for each gaming session on et999. When your session limit is reached, the platform will display a reminder notification and, if you choose, automatically log you out. Session time limits help prevent the kind of extended play that can lead to fatigue-driven decision making and overspending.

Time-Out (Cool-Off Period)

If you need a short break from gaming, the et999 time-out tool lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be lifted early, ensuring you have genuine space to step back.

Self-Exclusion

For players who feel they need a longer break or wish to stop gambling entirely, et999 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion is immediate, irrevocable during the chosen period, and cannot be reversed early under any circumstances, including special promotions or bonuses.

How to activate these tools: Log in to your et999 account and navigate to the Responsible Gaming section in your account settings. All tools are available without needing to contact support. If you encounter any difficulty or prefer to request a limit or exclusion via email, contact [email protected] and our team will process your request within 24 hours. Self-exclusion requests are treated as the highest priority and are applied immediately upon confirmation.

Know the Signs

Recognising Problem Gambling

Gambling problems can develop gradually and are often difficult to identify from the inside. The following warning signs may indicate that gambling is starting to have a negative impact on your life or the life of someone you care about. If any of these feel familiar, please do not hesitate to reach out for support.

If you are in crisis: If gambling is causing immediate financial emergency or serious distress, please contact et999 support at [email protected] immediately to activate a self-exclusion. Our team is available around the clock.

Spending Beyond Your Means

Gambling with money that was intended for essential expenses such as rent, food, bills, or family obligations — or borrowing money specifically to fund gambling activity.

Chasing Losses

Continuing to play after significant losses with the intention of winning back what was lost, often leading to even greater losses and a cycle that is difficult to break without external intervention.

Concealing Gambling Activity

Hiding the extent of your gambling from family members, friends, or colleagues, or feeling the need to be dishonest about the time or money you spend on gaming platforms.

Emotional Dependency

Gambling to cope with feelings of stress, anxiety, loneliness, or depression, or feeling irritable, restless, or anxious when you are not able to access gambling platforms.

Neglecting Responsibilities

Allowing gambling to interfere with work, studies, family relationships, or social commitments — including spending extended periods gaming instead of fulfilling day-to-day responsibilities.

Inability to Stop

Repeatedly attempting to cut back or stop gambling without success, or feeling a compulsive urge to continue playing even after deciding to stop for the session.

Self-Assessment

Ask Yourself These Questions

Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Consider the following questions carefully. If you answer "yes" to two or more of them, we strongly encourage you to use et999's responsible gaming tools or seek professional support.

Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?

Have you borrowed money, sold possessions, or used funds set aside for essential expenses in order to continue gambling?

Have you felt restless, irritable, or anxious when you have tried to reduce the time or money you spend gambling?

Have you found yourself thinking about gambling frequently when you are not playing — such as reliving past wins, planning future sessions, or calculating how to recover previous losses?

Have you ever lied to family members, friends, or your employer about the amount of time or money you spend on gambling?

Have you used gambling as a way to escape from personal problems, stress at work, relationship difficulties, or negative emotions?

Have you made repeated unsuccessful attempts to control, reduce, or completely stop your gambling activity?

Has gambling caused significant problems in your relationships, your work or studies, or your financial situation within the past 12 months?

Your answers are private. This self-assessment is not submitted to et999 or any third party. It is a personal tool to help you reflect honestly on your gambling habits. If your answers concern you, please contact our support team at [email protected] or use the self-exclusion tool in your account settings immediately.

Getting Help

How to Take Action at et999

If you believe gambling is becoming a problem for you, taking action sooner rather than later makes a significant difference. Here is how to access help and protective measures through the et999 platform step by step.

Log in to your et999 account and navigate to the "Responsible Gaming" section within your account settings. All self-management tools are available here without any need to contact support first.

Set a Limit or Activate a Time-Out

Choose the tool that is most appropriate for your situation — a deposit limit, loss limit, session time limit, or a temporary time-out ranging from 24 hours to 6 weeks. These take effect immediately upon confirmation.

Request Self-Exclusion if Needed

If you need a longer or permanent break from gambling, select the self-exclusion option and choose your exclusion period (6 months, 1 year, 3 years, or permanent). Self-exclusion is applied immediately and cannot be reversed during the chosen period.

Contact Support Directly

If you prefer to speak with a member of the et999 team, contact us via live chat or email at [email protected]. Our support team is available 24 hours a day, 7 days a week. Responsible gaming requests are always handled with complete discretion and given the highest priority.

Seek Professional Support

et999 encourages players who are experiencing serious gambling-related difficulties to seek professional counselling and support. Trained professionals can provide ongoing guidance, coping strategies, and a structured path to recovery that goes beyond what a gaming platform alone can offer.

External Support

Support Resources for Players in Bangladesh

et999 recommends that any player who feels their gambling is causing harm seek support from qualified professionals. The following types of resources are available to players across Bangladesh.

Mental Health Helplines

National mental health helplines in Bangladesh provide confidential counselling services for individuals experiencing stress, anxiety, and behavioural difficulties including problem gambling. Speak to a trained counsellor in a safe, judgment-free environment.

Counselling & Therapy Services

Registered psychologists and behavioural therapists in Dhaka, Chittagong, Sylhet, Khulna, and other major cities offer professional counselling for gambling-related problems. Cognitive behavioural therapy (CBT) is one of the most effective evidence-based approaches for problem gambling.

Family & Community Support

Talking to a trusted family member or community leader is often the first and most important step. et999 encourages players to involve people they trust in their journey toward responsible gaming. Family support networks play a vital role in long-term recovery from problem gambling.

A note on professional help: et999 is a gaming platform, not a medical or mental health provider. While we offer robust tools to help players manage their gambling, we are not a substitute for professional counselling or therapeutic support. We strongly encourage any player who is concerned about their gambling behaviour to consult with a qualified healthcare or mental health professional in addition to using our in-platform tools.

Our Commitments

et999's Responsible Gaming Commitments

Responsible gaming is not a box-ticking exercise at et999 — it is a core part of how we operate. The following commitments define our ongoing obligations to every player on the platform.

Strict Age Verification

et999 verifies the age of every player as part of the KYC process. No account is fully activated until age verification is complete. We will never knowingly allow a person under 21 to gamble on our platform.

Behaviour Monitoring

et999 monitors player behaviour for patterns that may indicate problem gambling, including rapid increases in deposit frequency, extended session durations, and repeated loss-chasing patterns. Affected players may receive a responsible gaming prompt from our team.

Responsible Advertising

et999 does not target advertising at individuals who have self-excluded or are subject to active restrictions. We do not use advertising language that targets vulnerable individuals or suggests that gambling is a reliable source of income.

Ongoing Staff Training

All et999 customer support staff receive training in responsible gaming awareness and are equipped to identify and appropriately assist players who may be experiencing difficulties. Responsible gaming requests always receive priority handling.

Play Responsibly

Ready to Play Within Your Limits?

et999 is here to provide a safe, fair, and enjoyable gaming experience for every player in Bangladesh. Set your limits, play responsibly, and enjoy the games. For adults aged 21 and above only.