et999 Privacy Policy

Who We Are

et999 ("the Platform", "we", "us", "our") operates the online casino and sports betting website accessible at https://et999.io. et999 is the data controller responsible for the personal data of players who register accounts and use the platform's services, including casino games, cricket betting, slots, and other gaming products.

This Privacy Policy governs the collection, processing, storage, and disclosure of personal data relating to all registered account holders and visitors to the et999 platform, with particular reference to players based in Bangladesh. This policy is written in English, consistent with the platform's operating language.

For all privacy-related enquiries, data rights requests, and concerns, please contact our dedicated data protection team at [email protected]. All communications are handled in English and responses are provided within 30 days of receipt of a verified request.

Data We Collect

et999 collects personal data in the following categories. The specific data points collected depend on how you interact with the platform — registration, account use, payment transactions, and customer support interactions each involve different data categories.

We do not collect full payment card numbers. Card transactions processed via Visa and Mastercard are handled through our payment processor, which is PCI-DSS compliant. et999 only receives a tokenised reference and the last four digits of the card for record-keeping purposes.

We may also collect data you provide voluntarily when participating in surveys, promotions, or competitions hosted on the et999 platform. Participation in such activities is always optional.

How We Use Your Data

et999 uses the personal data we collect for the following specific purposes. We process your data only where a valid legal basis exists, as detailed in Section 4.

• Account Management: To create, maintain, and administer your et999 account, including processing your registration, verifying your identity, and managing account settings.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer games, and all other platform features and services.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for each account.
• Identity & Age Verification: To verify that all account holders meet the minimum age requirement of 21 years and to confirm the identity of players prior to processing withdrawals or at any point required by our compliance procedures.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited conduct. This includes automated screening of transactions and login activity.
• Responsible Gaming: To monitor gaming behaviour for patterns that may indicate problem gambling, to enforce deposit and loss limits set by the player, and to administer self-exclusion and cool-off requests in accordance with our Responsible Gaming policy.
• Customer Support: To respond to enquiries, complaints, and support requests submitted via live chat or email, and to maintain records of communications for quality assurance purposes.
• Legal Compliance: To fulfil our obligations under applicable law, including record-keeping requirements, responding to lawful requests from regulatory and law enforcement authorities, and enforcing our Terms & Conditions.
• Platform Improvement: To analyse usage patterns, identify technical issues, and develop improvements to the et999 platform's features and user experience.
• Marketing Communications: Where you have provided explicit consent, to send promotional emails, bonus offers, and platform updates. You may withdraw marketing consent at any time by contacting [email protected] or following the unsubscribe link in any marketing email.

Legal Basis for Processing

et999 processes your personal data only where one of the following legal bases applies:

• Contractual Necessity: Processing is necessary to perform the contract we have with you — specifically, to provide the et999 gaming and betting services you have registered to use. This covers account creation, game access, payment processing, and customer support.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, age verification duties, and responses to lawful authority requests.
• Legitimate Interests: Processing is necessary for et999's legitimate business interests, provided these do not override your fundamental rights. Legitimate interests include fraud prevention, platform security, responsible gaming monitoring, and general platform analytics.
• Consent: Where we rely on your consent as the legal basis — primarily for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

Where et999 uses automated decision-making that has a significant effect on you (for example, automated fraud detection that results in account suspension), you have the right to request human review of that decision by contacting [email protected].

Cookies & Tracking Technologies

et999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the platform is used. The following categories of cookies are used on the et999 platform:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable you to log in to your account, navigate the site, and use core features such as the game lobby and cashier. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and session state. Disabling these cookies may affect the quality of your experience on the platform.
• Analytics Cookies: These cookies collect aggregate, anonymised data about how visitors use the et999 platform, including which pages are visited most frequently and where errors occur. This information is used solely to improve the platform.
• Security Cookies: These cookies support our fraud prevention and security systems by tracking login activity and flagging unusual access patterns.

You can manage cookie preferences through your browser settings. Blocking all cookies may prevent some parts of the et999 platform from functioning correctly. et999 does not use third-party advertising cookies or behavioural profiling cookies for the purpose of serving targeted advertisements on external websites.

Data Sharing & Disclosure

et999 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment Processors: Your financial data is shared with our payment processing partners (including bKash, Nagad, Rocket, Upay, and card processing providers) solely to facilitate deposit and withdrawal transactions. These partners operate under contractual data processing agreements and are bound by their own applicable data protection regulations.
• Game Providers: Limited technical data (such as session tokens and game results) is shared with our game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, to enable game delivery and results settlement.
• Identity Verification Providers: Where required for KYC checks, identity documents may be processed by our third-party verification partners who operate under strict data processing agreements with et999.
• Legal & Regulatory Authorities: et999 may disclose personal data to government agencies, law enforcement bodies, or regulatory authorities where we are legally required to do so or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Fraud Prevention Networks: et999 participates in industry fraud prevention initiatives. Where permitted by applicable law, data relating to confirmed fraudulent activity may be shared with such networks to protect the wider online gaming community.
• Business Succession: In the event of a merger, acquisition, or sale of all or part of et999's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this policy.

All third parties with whom et999 shares personal data are required to maintain the confidentiality and security of that data and to use it only for the purposes specified in their contractual agreement with et999.

International Data Transfers

et999 operates in Bangladesh and may store or process personal data on servers located in other countries to ensure the reliability and performance of the platform. Where personal data is transferred outside of Bangladesh, et999 takes appropriate measures to ensure that the transfer complies with applicable data protection principles and that the receiving country or organisation provides an adequate level of data protection.

Such measures may include contractual clauses in agreements with our data processors and service providers that require them to maintain data protection standards equivalent to those applicable in Bangladesh. By accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary to provide the et999 service.

If you have questions about international data transfers or wish to obtain information about the specific safeguards in place for transfers involving your personal data, please contact [email protected].

Data Retention

et999 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as is required by applicable law. The following general retention principles apply:

• Active Account Data: Personal data associated with an active et999 account is retained for the full duration of the account's active status and for a period of five years following permanent account closure.
• Financial Transaction Records: Records of deposits, withdrawals, and wager history are retained for a minimum of seven years in accordance with financial record-keeping requirements applicable to online gaming operators.
• Identity Verification Documents: Copies of identity documents submitted for KYC verification are retained for the duration of the account and for five years after closure.
• Customer Support Communications: Live chat transcripts and support emails are retained for three years from the date of the interaction.
• Marketing Consent Records: Records of marketing consent and consent withdrawal are retained for five years from the date of the last interaction.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

Your Rights

As an et999 account holder, you hold the following data rights. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your et999 account. We will respond within 30 days of receiving a verified request.

Please note that certain rights may be subject to limitations where et999 has overriding legitimate grounds for processing, where processing is necessary to comply with a legal obligation, or where exercising the right would conflict with our responsible gaming obligations. In such cases, et999 will explain the reason for the limitation clearly in our response to your request.

Data Security

et999 implements a comprehensive set of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• Transport Encryption: All data transmitted between your device and the et999 platform is encrypted using 256-bit SSL/TLS protocols, ensuring that data cannot be intercepted during transmission.
• Encryption at Rest: Sensitive personal data stored in our databases, including identity documents and financial records, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within et999's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background checks and are bound by confidentiality obligations.
• Security Monitoring: et999's systems are continuously monitored for suspicious activity, intrusion attempts, and anomalous access patterns. Automated alerts are in place for events that may indicate a security incident.
• Regular Audits: et999 conducts regular internal and third-party security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed data breach that is likely to result in a risk to your rights, et999 will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.

While et999 takes all reasonable precautions to protect your personal data, no online system is completely immune from security risks. You also play an important role in keeping your account secure — please refer to Section 4 of our Terms & Conditions for guidance on maintaining the security of your account credentials.

Children & Minors

et999 operates a strict 21+ age policy. The et999 platform is not intended for, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under the age of 21.

If et999 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and refund any deposits made, in accordance with our Terms & Conditions. If you are a parent or guardian and believe that your child may have registered an et999 account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Third-Party Links

The et999 platform may contain references to third-party game providers and payment processors. While et999 takes reasonable care in its selection of third-party partners, this Privacy Policy applies only to data processed by et999 directly on the et999 platform. et999 is not responsible for the privacy practices of third-party organisations, including our game studio partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, or our payment partners such as bKash, Nagad, Rocket, and Upay.

Where your data is shared with these third parties for the purposes described in Section 6, it is processed by them in accordance with their own applicable privacy policies and the contractual obligations they hold with et999. We encourage you to review the privacy policies of any third-party services you interact with.

Updates to This Privacy Policy

et999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the et999 platform. When material changes are made to this policy, we will notify registered account holders by posting a prominent notice on the platform and, where practical, by sending a notification to the email address registered to your account.

The date of the most recent update is displayed at the top of this page. Your continued use of the et999 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and may request account closure by contacting [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how et999 collects, uses, and protects your personal data.

Contact & Data Rights Requests

For all privacy-related enquiries, data rights requests, or concerns about how et999 processes your personal data, please contact our support team using the details below. All data rights requests must be submitted in writing from the email address registered to your et999 account so that we can verify your identity before processing the request.

• Support Email: [email protected] (plain text — not a clickable link)
• Response Time for Data Rights Requests: Within 30 days of receipt of a verified request
• Support Language: English
• General Support: Available 24/7 via live chat on the et999 platform

When submitting a data rights request, please specify clearly: (a) the type of right you wish to exercise (access, rectification, erasure, restriction, portability, or objection); (b) the specific data or processing activity your request relates to; and (c) any relevant context that will help us process your request efficiently. et999 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.